Customer Service

(Any questions, call (530) 273-8175)

Silver Stock Report

by Jason Hommel, December 22nd, 2009

We sell silver and gold, 100 oz. silver minimum, USA shipping only, Wire transfer only, through the

JH MINT & Coin Shop, Grass Valley, CA 
(530) 273-8175
http://www.jhmint.com/

CALL US TO PLACE AN ORDER.

FOR CUSTOMER SERVICE:  (530) 273-8175  10AM to 5PM Pacific, Monday to Friday

100 oz. silver minimum, OR LARGER ORDERS ONLY.  Why?  Our prices are too low to offer bullion by mail in smaller amounts.  The transaction numbers would soar just to break even, and we would not make any money.  We could charge more to make it work.  But, instead, we would rather direct you to my mom's silver shop.  www.momsilvershop.com

USA shipping ONLY -- No foreign orders.  Why?  Foreign wires often take up to 3 days, which is "forever" in the bullion trade, where we need to lock the price immediately upon the order.  Furthermore, shipping overseas involves several problems such as customs forms, import taxes and amount restrictions, and lack of jurisdictions to handle disputes or false claims of non-delivery, and insurance is a problem with the US Post Office.  My mom is willing to risk shipping overseas for smaller orders, but also at higher prices.  See www.momsilvershop.com

WIRE TRANSFERS ONLY -- NO CREDIT CARDS, NO CASHIER'S CHECKS, NO BANK CHECKS.  Why?  The bullion trade needs non-revokable, non-fraudulent payment, because the margins are too thin for chargebacks or the risk of fraud from the customer.   How?  After you call us with your order, you will be emailed wire transfer instructions.  Your wire must arrive within 24 hours, or the purchase order becomes invalid, and you need to get a new price lock.  Most banks have a wire cutoff time of 2PM, so you must get to your bank by 1PM either the same day, or following day, to wire money in time. 

Bank checks can be printed too easily on a home computer, and semi-valid bank checks can be obtained too easily with identity theft.  Credit Cards can fail us due to customer chargebacks.  Mom is willing to take these risks on smaller orders only, and at higher prices to compensate for the risks.  See www.momsilvershop.com

For an indication of our bullion Prices, see our Price Board:
http://jhmint.com/cgi-bin/ssrbidask

The price board is an indication, not a lock.  Sometimes, we sell out (often to one customer) sooner than we can raise prices.  Sometimes prices can change before the board changes, since it can take up to 24 hours to get our tech to change the prices on the board.

We can sometimes give slight discounts of about 1% on orders over $100,000, if several conditions are met.  1.  If you are willing to wire the money before getting a price lock, and willing to wait for a price lock only after the money arrives.  AND 2.  If you are willing to let us place your order directly with our wholesale suppliers, and thus are willing to wait about 2-3 more days for a delivery.  OR 3.  If you are willing to buy some of our less popular inventories of silver and gold, we can give an occasional price break on those products. AND ONLY IF 4.  If the market is not going crazy with our wholesale suppliers sold out.

(We don't publish our buy prices, because it clutters up the board.  90% of our business is people buying bullion, not selling, so, to stay in business, we re-buy in bulk from major wholesalers.  Our buy prices are competitive, usually at spot, or 1-3% under spot prices for all popular forms of gold.  Silver bullion has a slightly wider spread, ranging from spot to 15% under spot, depending on the product, and our inventory levels, and also due to a higher cost of refining silver.)

For an indication of our inventory levels (we only list a part of our inventory, to avoid double selling in the shop and online) see here:
http://silverstockreport.com/buyitnow.html


For further customer service:
 
Janelle (530) 913 0553 silver_support1@vzw.blackberry.net

Jason Hommel
j@silverstockreport.com

I often get over 100 to 300 emails on a day when I send out an article.  It's best to try to contact me at least 24-48 hours after a recent article was published.